Security and Privacy

Trading Terms and Conditions

Purchasing DVD Titles from New Zealand Video Productions

Privacy and Security Policy.

All information submitted to NZVIDEO.co.nz is processed and stored using secure socket layer (SSL) software, which is among the best software available for secure transactions. SSL encrypts all of your personal information so that it cannot be read as the information travels on the Internet. Our shopping cart payment gateways are fully secure with payments processed by paypal.com. As an alternative, you can always fax your order to us on +647 5750720

New Zealand is a world leader in comprehensive privacy law and New Zealand Video Productions Ltd is bound by and abides by the New Zealand Privacy Act (1993). New Zealand Video Productions Ltd is committed to maintaining your privacy and ensuring all information collected will only be used for New Zealand Video Productions business purposes. New Zealand Video Productions has appointed a Privacy Officer who is legally responsible to ensure full compliance with the Privacy Act. That person can be contacted at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Guarantee.

If for any reason you are not satisfied with your purchase, please advise us by e-mail. You must return the goods together with your receipt within 30 days of invoice to enable us to process a refund. Unfortunately delivery and handling charges are not refundable. For any queries, please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone New Zealand Video Productions on +647 575 7727. New Zealand Video Productions will not accept partial returns nor will it issue partial refunds. You must return the entire order, not part of it, to receive a refund.

Returns:

To return your product, use the reverse side of your invoice to let us know why you decided to return your item(s) and your desired resolution (replacement, refund, or exchange) for each item. Please address your package to

New Zealand Video Productions,
P.O. Box 11411,
Papamoa,
Tauranga,
New Zealand.

For your protection, we strongly recommend that you return your order by insured mail and save the receipt for your records. New Zealand Video Productions is not responsible for lost return shipments. All refunds will be credited in US Dollars.